Why can't I see a feature?
A feature can be missing because your plan doesn't include it or because your role doesn't. How to tell which, and what to do.
Your words may differ. Each workspace can choose its own words: a class might be a cohort, program or group, a learner a participant, trainee or new hire, a session a module or lesson. These guides use the default words. The steps are the same whatever your workspace calls them. Change your workspace's words
If a colleague has something you can't find, there are two usual reasons: your workspace's plan doesn't include it, or your role doesn't.
Features that depend on the plan
Every report, analytic and AI feature is on every plan. These are the only features a plan can leave out:
| Feature | Plan it needs | What you'll notice without it |
|---|---|---|
| Custom roles | Team | Manage → Roles shows Custom roles: Team plan instead of + New role |
| Audit log | Team | No Audit tab in Manage |
| Coaching and peer observation | Team | No Development or My Development in the sidebar |
| Team Questions board | Team | No Questions in the sidebar. Questions can still go to a class's parking lot. |
| Announcements | Team | No way to post one from My Notebook |
| Your logo and brand color, emails and certificates in your name, your own support contact | Business | Manage → Workspace → Branding says Branding is available on the Business plan. |
| Priority support | Business | The plan card says Support by email instead |
To check your plan, ask an Admin to open Manage → Workspace. The plan card lists what's Included and what each bigger plan adds. See What's in each plan.
Features that depend on your role
Your role decides what you can see and change. Your role's name is under your name at the bottom of the sidebar. For example:
- Analytics is only there for roles that include analytics. Admins have it.
- Manage is only there for roles that can manage users or the catalog.
- Read-only roles, such as Supervisor, don't see Tasks, My Notebook or the buttons that create and change things, like New class.
- Development is for roles that coach trainers. Other trainers see My Development instead (on Team and Business).
Admins can change what a role includes. See Roles and permissions.
Two more reasons
- Your account is read-only for now. A banner says so when your workspace has more trainers than its plan's seats. See More trainers than seats.
- The workspace is paused. It's read-only for Admins and closed to everyone else. See Paused or cancelled workspaces.
Still stuck? Ask your Admin, or see Get help.