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Billing

Change your plan or number of trainers, update your card and get invoices, and who to contact when billing isn't by card.

For adminsAdminChecked against Skovrum 3.33.3

Your words may differ. Each workspace can choose its own words: a class might be a cohort, program or group, a learner a participant, trainee or new hire, a session a module or lesson. These guides use the default words. The steps are the same whatever your workspace calls them. Change your workspace's words

How you manage billing depends on how your workspace pays. Both ways start from the plan card on Manage → Workspace.

If your workspace pays by card

Go to Manage, then Workspace, and click Manage billing and plan in the top right of the plan card.

The plan card with the Manage billing and plan button
The plan card with the Manage billing and plan button

It opens your billing page in the same tab. There you can:

  • change your plan, or the number of trainers on Team;
  • update your card;
  • see and download your invoices.

When you're done, the page takes you back to Skovrum. Plan and trainer changes reach your workspace on their own, usually within a few minutes. Prices are in US dollars, billed monthly, plus any tax. For the prices themselves, see Choose a plan and reserve or buy.

If you see Billing is unavailable right now. Try again in a few minutes., wait a moment and click the button again.

If your workspace doesn't pay by card

Workspaces that are invoiced, or that Skovrum set up for you, don't have a billing page. The plan card shows Ask about changing plan instead. It opens an email to support@skovrum.com, already titled with your organization's name. Say what you'd like to change, such as the plan or the number of trainers, and we'll reply.

Need an invoice instead of card payments? Business can be invoiced. Email support@skovrum.com.

If a payment fails

Your workspace stays open while the payment is tried again, so update your card on the billing page as soon as you can. If the payment never goes through and the subscription ends, the workspace is paused. Admins can still sign in, read everything and download a backup for 30 days, and can still open the billing page. See Paused or cancelled workspaces.

Common questions

I don't see Manage billing and plan or Ask about changing plan. The plan card is only shown to people who can manage users. Ask an Admin.

We reserved a workspace and haven't paid yet. You'll get an email to confirm and pay. See Confirm a reservation and pay.

How do we cancel? Email support@skovrum.com. When a subscription ends, the workspace is paused and your data is kept, so an Admin can still download everything.

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